SoloSafe Privacy Policy

SoloSafe ("we," "us," "our") operates the SoloSafe mobile application and related services.

Information Collection and Use

We collect information you provide directly: account details, emergency contacts, and timer settings. We collect location data only at timer start. We do not collect continuous location data.

Emergency Contact Consent

By adding an emergency contact in SoloSafe, you confirm that you have obtained explicit consent from that person to receive safety alerts on your behalf. SoloSafe does not verify this consent independently. You are solely responsible for ensuring all emergency contacts have agreed to receive SMS, WhatsApp, and/or email alerts from our service.

Alert Content and Delivery

When a timer expires and the user has not checked in, emergency contacts will receive messages containing: the user's name, the activity type, the user's last known GPS location (as a Google Maps link), and a pre-written alert message. These messages are sent via SMS and WhatsApp.

Delivery disclaimer: Alert delivery is not guaranteed in offline or low-signal conditions. If the user's device has no cellular or Wi-Fi connectivity at the time of timer expiration, alerts may be delayed until signal returns, or may fail to deliver entirely. SoloSafe is not responsible for missed or delayed alerts due to network conditions, device failure, or third-party service outages.

Log Data

We receive error logs and device information when alerts fail to deliver, for troubleshooting only.

Cookies

We do not use cookies. Our app platform (Glide) may use session tokens for authentication.

Service Providers

We employ third-party companies to facilitate our service:

• Twilio (SMS and WhatsApp messaging via Meta)
• Make.com (automation and alert dispatching)
• Google (hosting and data storage)
• PayPal (payment processing)

These providers access data only to perform tasks on our behalf.

SMS/WhatsApp Messaging Disclosure: SoloSafe does not sell, rent, or share mobile phone numbers or any personal data with third parties for marketing purposes. Message frequency varies based on user activity — typically one alert message per timer expiry event. Message and data rates may apply. To opt out, reply STOP to any message received.

Security

We strive to use commercially acceptable means to protect your data. No method of transmission or storage is 100% secure.

Children's Privacy

We do not knowingly collect data from children under 13. If discovered, we delete immediately.

International Users

Data is processed in the United States. By using SoloSafe, you consent to this transfer.

Your Rights

Depending on your location, you may have rights to access, correct, or delete your data. Contact support@solo-safe.com to exercise these rights.

GDPR Notice for EU Users

If you are located in the European Union, you have the following rights regarding your personal data under the General Data Protection Regulation (GDPR):

• Right to access: Request a copy of your personal data.
• Right to rectify: Request correction of inaccurate or incomplete data.
• Right to erase ("right to be forgotten"): Request deletion of your personal data.
• Right to data portability: Request transfer of your data to another service.

To exercise any of these rights, contact support@solo-safe.com. We will respond within 30 days.

Data Retention

Location data: 90 days, then deleted. Message logs: 30 days, then purged. Account data: until deletion requested. Backup data: encrypted, 30-day rotation.

Changes to This Privacy Policy

We will notify you of changes via email or in-app notice before they take effect.